Privacy Policy

This policy explains how Animate Social Care Ltd, trading as Animate Care, handles personal information submitted through this website.

Who We Are

Animate Social Care Ltd is registered in England and Wales. Company number 17081362. Registered office: Suite B, Sapphire House, Roundtree Way, Norwich, NR7 8SQ.

For privacy requests, email support@animatesocialcare.co.uk or call 07984120758.

Information We Collect

When you contact us, make a referral enquiry or apply for a role, we may collect your name, organisation, role, phone number, email address, reason for contact and message content. Please do not send highly sensitive information about a child through the website form unless it is necessary for your enquiry.

Why We Use It

We use personal information to respond to enquiries, discuss referrals, manage recruitment interest, keep appropriate records, meet safeguarding obligations and comply with legal or regulatory duties.

Lawful Basis

Depending on the enquiry, we rely on consent, legitimate interests, legal obligation, vital interests or steps needed before entering a contract. Safeguarding information may need to be handled where necessary to protect children or meet statutory duties.

Who We Share It With

We only share information where necessary, such as with placing authorities, safeguarding partners, regulators, professional advisers, website form providers or IT support providers. We do not sell personal information.

How Long We Keep It

General website enquiries are normally kept only for as long as needed to respond and maintain a reasonable business record. Referral, safeguarding, complaints and recruitment records may be kept for longer where required by law, regulation, safer recruitment practice or legitimate operational need.

Your Rights

You can ask to access, correct, delete, restrict or object to the use of your personal information. You can also withdraw consent where we rely on consent. Some requests may be limited where we must keep information for safeguarding, regulatory or legal reasons.

Data Deletion Requests

To request deletion of your personal information, email support@animatesocialcare.co.uk with the subject line "Data deletion request". We will verify the request and respond within one month unless a lawful reason requires us to keep some information.

Security

We use appropriate technical and organisational measures to protect personal information, including secure transmission where the website is served over HTTPS. No website or email system can be guaranteed completely secure.

Complaints

If you are unhappy with how we handle your information, contact us first so we can try to resolve it. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.